Empower Your Employees to Be Customer-Driven
Your employees can have a significant impact on your customers’ perception of your store. Even the best promotions and well-optimized inventory can’t overcome poor or inadequate customer and employee interactions. Controlling workforce costs while ensuring a superior customer experience includes strategies such as:
- Developing efficient processes that are customer driven
- Measuring and rewarding the right employee behaviors
- Providing tools to help your employees serve customers more efficiently
- Providing tools to your customers to help them serve themselves
Implementing these and other practices designed to reduce workforce costs while keeping customer service levels high also means that you need systems that support your business objectives. These systems need to be intuitive and become an effortless part of your processes instead of an obstacle to your business.
Powerful Solutions, Low Total Cost of Ownership
Avanade Enterprise Retail Solutions are built on a foundation of Microsoft® technology, including Microsoft Dynamics AX, the ERP solution shown by Nucleus Research to have the lowest total cost of ownership and fastest ROI when compared to other leading ERP solutions. Download the Nucleus Research Report: The Real ROI of Microsoft Dynamics AX.
Because our solutions are based on Microsoft® technologies they can save you time and money by integrating easily with systems and applications throughout your organization. You benefit from the familiar, intuitive interfaces of Microsoft®, which can speed adoption, reduce training requirements and rapidly enable employees to perform their jobs effectively and efficiently.
The Power of Three
Avanade was formed as a joint venture between Microsoft® and Accenture to bring together technological expertise and insights to help customers realize business success. The combined business acumen, technology expertise, global delivery resources, and a technology platform designed for integration and ease-of-use, enable us to reduce the risk of complex deployments and aid customers in realizing faster returns. Expertise combined with the ability to draw on the right development and delivery resources from onshore and offshore locations worldwide, enables us to accelerate the delivery of projects, optimize results, and help reduce the cost and risk associated with large-scale deployments.
“Working together, Accenture, Avanade and Microsoft deliver business solutions that enable companies to improve performance, increase strategic advantage, and create real business value. The great strength of this alliance comes from our unique combination of innovative technologies, deep expertise, and a proven track record of success.”
–Steve Ballmer, CEO, Microsoft®