Retailers often are focused on the customer, but it’s just important that they reach out to their employees.
Employees are the face of any company and associates who are excited to come to work create better experiences for the customers. That, in turn, helps to boost sales.
Most retailers know that hiring the wrong people can lead to big problems. That’s especially true when the economy is struggling.
More than 65 percent of companies said poor hires hurt their business, according to a CareerBuilder.com Harris Interactive poll. These poor hires actually cost businesses about $50,000, according to 25 percent of the managers surveyed.
In 2009, employee turnover cost businesses $300 billion, figures from the U.S. Bureau of Labor Statistics show.
One men’s clothing retailer with more than 500 stores is using a comprehensive hiring software program to help ensure that it hires the right people quickly.
The program predicts a candidate’s likelihood of success in a specific job role based on behavioral assessments, according to an article at Stores.
Application questions in the system also help job seekers better determine whether the position is a good fit for them.
Source: Stores, February 2012